What Is ChatGPT and Why Are AI Chatbots the Future?

Ashley_Buckwell
edited January 20 in PC Tech

Chatbots are computer programs created to simulate conversation with humans. They typically respond to user input using natural language, although more basic ones simply respond to queries with link suggestions or preprogrammed lines. Those pesky popup boxes that appear when you browse a website or Facebook page of a business and appear to be a message from an employee asking if you need help are examples of chatbots. These chatbots provide automated assistance and guidance to users and are a cost-effective way for businesses to provide customer service. They are used in many industries, including finance, health care, online retail, and travel. Many chatbots today are unhelpful, to say the least, which is why we are excited to see the emergence of artificial intelligence (AI) chatbots, the next iteration of chatbot technology that takes advantage of recent developments in the field of AI.

What is an AI chatbot? 

An AI chatbot is one that uses AI to engage with users through AI chat and provide more intelligent responses than those that would be provided by a conventional chatbot. AI chatbots use natural language processing to understand user input and machine learning processes to learn from user interactions. AI chatbots are able to provide more personalized, contextual responses to user queries, and can even provide accurate answers to complex questions. The natural language processing technology that underlies the newfound abilities of chatbots is called GPT. 

GPT-3 AI chat 

GPT, which stands for Generative Pretrained Transformer, is a language model developed by OpenAI. OpenAI is the company behind the Dall·E AI art program that we introduced in a previous article on Acer Corner. GPT is a type of artificial intelligence that uses deep learning to generate human-like text. GPT-3 is the third generation of GPT technology and is the most powerful AI language model to date.

The GPT model was trained on a large corpus of text to learn the patterns of language and how words are used in context. The model analyzed enormous amounts of digital text, including books, articles, news stories, online chat logs, forum discussions, and even Twitter posts. Crucially, the training datasets that GPT-3 analyzed only include data to the year 2021, and GPT cannot access the Internet, so it knows nothing about the world after this date. GPT-3 uses the knowledge it learned to generate text based on its understanding of the language.

What can GPT do? 

Some potential applications of GPT other than for chatbots include generating product descriptions and summarizing long documents. GPT can write in the style of any person you ask it to, as long as that person’s writing samples were part of the corpus GPT learned from. It can help you with coding, solve your math problems, and even write a poem for you. It can be used to write articles, stories, summaries, genuine-sounding tweets, and much more. 

ChatGPT 

ChatGPT is an AI-powered chatbot developed by OpenAI that incorporates the GPT language model into a user-friendly web frontend for users to have conversations with. The application is available at chat.openai.com as a web app from your computer or mobile device. Although OpenAI has not yet created an official iOS or Android app, third-party apps are available that work by accessing the language model through APIs. Browser extensions are also being developed. You can try ChatGPT yourself at OpenAI’s website or through one of the following links: 

  1. AI Chat for ChatGPT on the App Store. 
  2. ChatGPT with Write This on the App Store. 
  3. GPTKey: The ChatGPT Keyboard on the App Store. 
  4. Chatteo: ChatGPT AI Chat on Google Play Store. 
  5. ChatGPT for Google Chrome on the Chrome browser extension webstore.

Other AI chatbots

OpenAI is among the many companies, academic labs, and independent researchers working to build more advanced chatbots. Google recently built a system specifically for conversation, called LaMDA, or Language Model for Dialogue Applications. LaMDA can be tried out on Google’s AI Test Kitchen app, available on Google Play Store. Meta is developing an AI chatbot called Galactica, and among IBM’s suite of corporate AI applications, IBM Watson is an AI chatbot designed to answer natural language queries.

What are the potential dangers and benefits of ChatGPT?

Dangers 

  • Loss of privacy: AI chatbots can collect and store data about conversations, which could lead to a breach of user privacy. 
  • Possible misuse: AI chatbots can be programmed to target certain users or groups with messages that contain false or misleading information.
  • Lack of trust: AI chatbots may not be seen as trustworthy, as they may not be able to give accurate advice or provide reliable information.  

Benefits 

  • Cost savings: AI chatbots can save businesses time and money by automating customer service tasks.
  • Improved customer service: AI chatbots can be programmed to provide personalized, tailored responses to customer inquiries.
  • Increased customer engagement: AI chatbots can help businesses engage with customers more effectively, providing timely and relevant information.

Could ChatGPT replace humans? 

Although ChatGPT provides quick, efficient, and often highly accurate responses to queries, whether it can replace humans depends on what it is used for. Compared with ChatGPT, humans are more able to read between the lines and respond in a way that is tailored to the individual and based on real-time information. The technology is still in its early stages and is not yet able to understand complex human emotions. ChatGPT is not capable of independent thought or creativity, and is limited in its ability to understand and manipulate complex systems. However, the potential use cases for ChatGPT are broad enough that in some areas it may outperform humans.

*The opinions reflected in this article are the sole opinions of the author and do not reflect any official positions or claims by Acer Inc.

About Ashley Buckwell: Ashley is a technology writer who is interested in computers and software development. He is also a fintech researcher and is fascinated with emerging trends in DeFi, blockchain, and bitcoin. He has been writing, editing, and creating content for the ESL industry in Asia for eight years, with a special focus on interactive, digital learning.


Tagged:

The opinions expressed on Acer Corner are the personal opinions of the authors, not of Acer. By using this site, you accept Acer's Privacy Policy and the Acer Corner User Agreement.

  • swiftevopoweron-tertiarybanner_620x335
    Swift Series Intel® Evo™

    Power On

  • xbox-agw-tertiary-banner-620
    Game Pass

    Game Pass

  • acer-corner
    Acer Corner

    The Official Acer Blog

  • chromebook-gaming
    Gaming on Chromebook

    Gaming on Chromebook