How To Get Help in Windows 11

Robert_Stark
edited January 8 in PC Tech

Stumped by Windows 11 and need help? Starting with a new OS can sometimes leave you scratching your head. But don't stress! Windows 11 has multiple built-in help resources to assist you in finding answers swiftly. 

Whether it's settings, features, or troubleshooting perplexing PC problems, you can solve common "how do I?" questions in record time. 

1. Use the Get Help app 

Type "Get Help" in the search field on the taskbar to get immediate feedback on your issue. Prompts include:

  • How to install Office? 
  • How to connect a scanner, a cordless mouse, or a projector? 
  • How do I uninstall an external hard drive? 
  • How to uninstall an application.

The list is endless, and it is so easy to navigate the Get Help app that you'll wonder why you never used it before.

2. Maximize Windows 11 with Tips and Tricks 

Discover the full potential of Windows 11 with Microsoft's Tips and Tricks site. It's your personal guide, revealing insider knowledge to boost your digital life. Learn shortcuts that speed up your workflow, and see how virtual desktops can create a clutter-free workspace. Windows 11 is all about personalizing your workflow to make things more accessible and more efficient for you.

Dive into customization options with colorful themes and handy widgets that reflect your style. Your desktop isn't just a workspace; it reflects you. And with Windows 11, it's easy to make it just right.

Accessibility is a big focus, too. Windows 11 has features designed for everyone, ensuring no one is left behind in the digital world. Whether you're a long-time Windows user or just starting, these tips unlock new possibilities.

Windows 11 has a Tips app (Start > Tips), but it's no longer being developed and will likely be removed in an upcoming update. 

3. Search for help from the search box on the taskbar 

Need quick help in Windows 11? The taskbar search box is your go-to solution. Here's how it works: 

  • Start with the Search Box: Click the search icon or box on your taskbar. 
  • Type in Your Query: Enter any question or keyword. It could be about finding an app, a file, or how to adjust a setting. 
  • Instant Answers: The search quickly shows relevant results from your device. 
  • Explore More: Not just local, the search can also scan the web. It's perfect for more detailed help or advice.

This search feature in Windows 11 makes finding answers fast and easy, right from your taskbar.

4. Visit support.microsoft.com for more in-depth help 

Don't overlook support.microsoft.com, a valuable resource to Windows 11 often missed by many. Whether troubleshooting problems, seeking in-depth guides, or craving expert advice, this hub is your go-to destination. You can:

  1. Find Answers to Complex Issues: This site is packed with information on various topics, from troubleshooting to advanced features. 
  2. Browse and Learn: Easily navigate different categories and find support content matching your needs. 
  3. Get Personalized Help: If you need more specific assistance, you have several options:  
  4. Forums: Join discussions and get insights from other Windows users. 
  5. Live Chat: For immediate help, use the chat feature. Click the "Confirm" button and log in to your Microsoft account to start chatting. 
  6. Phone Support: Prefer talking? Provide your number, hit "Confirm," and a Microsoft team member will call you.

Whichever method you choose, expert help is just a few clicks away. The Microsoft support team can assist you in getting the most out of Windows 11.

5. Turn on Tips and Suggestions 

Getting familiar with Windows 11? Turn on Tips and Suggestions notifications for helpful guidance:

  • Open Settings (Win + I). Or Right-click the Windows Start button and choose Settings from the menu. 
  • In Settings, click System in the left menu and then select Notifications
  • Scroll down to find Additional settings
  • Check Get tips and suggestions when using Windows to activate tips.

These tips pop up discreetly, offering handy insights without being too intrusive. If they feel too much, reverse the steps and uncheck the box to turn them off.

6. Troubleshoot issues like an IT pro 

Having an issue with Windows 11 and aren't sure where to start? The built-in Troubleshoot tool acts like an IT help desk on your PC. Follow these steps for resolution:

  1. Open Settings (Win + I). Click on the Start button (Windows icon) located in the taskbar. Select Settings, then click on System in the left-hand pane. 
  2. Select Troubleshoot on the right-hand pane. A list of available troubleshooters will be presented. Choose the one corresponding to your issue (e.g., Internet Connections, Hardware and Devices, Windows Update, etc.). 
  3. If you don't see your issue, click Other Troubleshooters for an extensive list. 
  4. Click the Run button.

With these troubleshooting superpowers, you can crush most issues. But lean on the wider Windows community and experts for genuinely tricky glitches. Between Troubleshoot's repair wizardry, online forums, and official help sites, every problem has a solution.

7. Get an AI Sidekick with Microsoft Copilot 

Stuck on a complex Windows issue that has you totally baffled? Microsoft Copilot comes to your rescue as an AI-powered helping hand on your PC.

You can chat about your Windows or Office problems. Copilot scans millions of documents and conversations to provide tailored solutions.

The online web preview at www.bing.com/copilot also allows you to test drive Copilot if you don't yet see it enabled in your Microsoft apps.

Copilot helps you: 

  • Draft new content 
  • Summarize content 
  • Rewrite existing content 
  • Turn text into tables 
  • Answer questions

In Microsoft 365 apps like Word or Outlook, access Copilot with the Alt + I keyboard shortcut or through the Copilot button (currently rolling out to select users over the next few months).

The online web preview allows you to test drive Copilot if you don't yet see it enabled in your Microsoft apps. Copilot is ready to enhance your problem-solving abilities.

8. Use the Get Started App 

Maybe you don't have a burning issue but want to know more about Windows 11. The built-in Get Started app makes picking up new tips a breeze with step-by-step tutorials. Here's how:

  1. Open the search bar on your taskbar 
  2. Type Get Started 
  3. Click on the Get Started app result

You can learn how to connect with your family, be more creative, play games, work smarter, and be more organized.

You can also contact a Microsoft support team member directly through the app if any part of the experience leaves you stuck. 

9. Get personal remote help with Quick Assist 

If you hit a wall trying to troubleshoot a Windows 11 issue, Quick Assist allows someone you trust to view and control your PC remotely to lend a hand. Tap into the expertise of a tech-savvy friend or family member securely.

Here's how it works: 

  1. Open Quick Assist:  
    Open the search bar on your taskbar and type in Quick Assist. Click the Quick Assist app result to open it. 
  2. Choose Your Role
    To Get Help: Click Get assistance and wait for a code from the person helping you. 
    To Give Help: Click Assist another person. You'll need to sign in with your Microsoft account. 
  3. Connect
    As the Person Getting Help: Enter the code provided by your helper and click Share screen
    As the Helper: You'll get a security code after signing in. Share this code with the person you're helping. 
  4. Start the Session
    Once connected, the helper will see your screen and can take control to assist you. Stay with your PC and monitor what they do to fix the problem.

Safety Considerations: 

  • Use your common sense and exercise caution by only using Quick Assist with trusted individuals because they gain visibility into your computer screen and potential control of your machine or you authorize it. 
  • Verify the identity of the assisting party before granting access. 
  • Consider changing passwords for your accounts after the call.

With Quick Assist, you dictate the terms and oversee the entire time. Make sure to only use it with people you know and trust. But having someone virtually "take the wheel" makes solving frustrating tech issues much easier! 

10. Use the help button 

Last but not least, use the help button in the software! 

Most programs will have a help button in their navigation bar near the top of the screen. Try the F1 key. You are unlikely the first person to have had the issue you are experiencing, so click on help and see what you can find.

The most important thing to remember is don't panic. Help is always just a few clicks away. With built-in support features and a robust community ready to assist,  you'll get your questions or problems solved. Windows 11 has your back! 

Robert is a Taiwan-based writer and digital marketer at iamrobert design. He has a passion for helping people simplify their lives through tech.

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