How to Fix a Broken Webcam or Camera on Your Laptop

Jeni_Odley · April 7

Webcams are used during online meetings and calls, making it easy to see others in real-time.

Laptop webcams are a handy feature for video calls and online meetings. They open a window to the world and allow others to see us in real-time, but they can sometimes malfunction. In this article, we highlight some common issues that cause a broken laptop camera and offer suggestions on what to do if your laptop camera is not working.

Common causes of a faulty webcam

Webcam issues can be frustrating, particularly if you are planning a meeting, interview, or other web-based appointment. Here are some possible reasons why your webcam is playing up.

1. Software issues

Software issues can impact the workability of external and built-in webcams. This can be due to driver conflicts or outdated software. Although device drivers are usually automatically updated when a laptop detects accessories like a webcam, the software can still be incompatible and cause problems.

2. Hardware problems

Hardware problems can also be caused by physical damage like bumps or cracks, so be sure to treat the webcam with utmost care. Other hardware issues may be because of dust, water, or moisture getting into crevices, causing damage or obstructions. If the camera is physically fine, consider that faulty wires or loose connections can also impact webcams and cause them to stop working.

3. Privacy settings and security software interference

External webcams may require additional access to work properly, meaning users may need to grant permission for the laptop to recognize the webcam. Moreover, some security or antivirus software may block webcams or unknown hardware to protect the device from viruses.

4. Malware or system corruption

Unfortunately, some cybercriminals operate by gaining access to device webcams. Malware can block, delete, or damage system files and cause webcam issues. Moreover, webcam drivers may also be corrupted and malfunction.

How to fix webcam issues

There are a few ways to fix these common webcam issues if it is not working as expected.

1. Basic checks

Conducting basic checks is often enough to rectify common webcam issues. First, open the Device Manager (Windows key + X, then select Device Manager) and expand ‘Cameras’ to check whether or not your webcam is listed and enabled. If the webcam is enabled but still not functioning properly, try disabling and enabling it to see if that triggers the operating system to recognize the device.

2. Software fixes

Updating drivers can also straighten out any webcam issues. Open the Device Manager and find your webcam, then right-click and see if there are any updates available. If this does not work but you still suspect a software issue, try downloading the driver installation package from the webcam provider’s website. Additionally, now is a great time to check your antivirus software to see if it is somehow blocking the webcam.

3. Quick hardware tips

Alongside these basic checks and software fixes, you can try checking the camera for any obvious damage or cracks. Cleaning the lens with a clean, dry cloth may also be enough to get the webcam working again.

What if the laptop camera is still not working?

Webcam issues are frustrating and can be due to software issues, cracks or breakages, or malware.

These solutions will hopefully resolve webcam issues, but what can you do if it still doesn’t work?

1. Buy an external webcam

External webcams connect to devices via the USB port. They operate similarly to built-in webcams but let users choose a higher resolution or better image quality. Unlike built-in webcams, which are fixed into a laptop, external webcams can be placed anywhere in a room for a wider view. External webcams are available online or in local electronics stores.

2. Utilize the Acer Warranty

Acer laptop users experiencing webcam issues can check if their device is still covered by warranty. If the standard warranty is nearing its end, users can consider purchasing the Acer Care extended warranty to cover unexpected issues. Purchase options are available on the Acer website.

Final thoughts

Although not imperative for a laptop to function, webcams are an important feature for web-based video calls and meetings. Occasionally, webcams may malfunction due to soft- or hardware issues, damage, or malware. In this article, we have explored some common issues impacting webcams and considered how these may be resolved.